Local authorities may run initiatives to support accessible and inclusive services for older people in housing, transport, social participation and inclusion, communication and information, community safety and health and wellbeing.
Local authorities may offer choice to approved housing and transfer applicants in selecting a new home. Applicants can express an interest in houses which are advertised.
You can send a written complaint to the local authority if you feel you have been treated unfairly or not in line with the local authority's customer service charter.