Local authorities may run initiatives to support accessible and inclusive services for older people in housing, transport, social participation and inclusion, communication and information, community safety and health and wellbeing.
You can send a written complaint to the local authority if you feel you have been treated unfairly or not in line with the local authority's customer service charter.
Local authorities publish charters outlining their commitment to provide high quality customer service, the responsibilities of customers when using services, and what you as a customer may do if you are unhappy with the standard of service provided to you.