You can send a written complaint to the local authority if you feel you have been treated unfairly or not in line with the local authority's customer service charter.
Local authorities publish charters outlining their commitment to provide high quality customer service, the responsibilities of customers when using services, and what you as a customer may do if you are unhappy with the standard of service provided to you.
Local authorities assess applications for social housing based on housing need. Approved applicants are placed on the housing list which is reviewed each year.
Local authorities provide information and advice about local authority mortgages such as repayments, interest charges, account statements and insurance.