You can send a written complaint to the local authority if you feel you have been treated unfairly or not in line with the local authority's customer service charter.
Local authorities publish charters outlining their commitment to provide high quality customer service, the responsibilities of customers when using services, and what you as a customer may do if you are unhappy with the standard of service provided to you.
Local authorities run initiatives to provide accessible services for people with disabilities. These services include accessible parking, disability friendly sports facilities, accessible bring banks and recycling units, and assistive technology.
Local authorities may provide and support heritage centres to exhibit local historical and cultural information, provide guided tours and host heritage events.
Local authorities may run education programmes, commemorations, re-enactments and open days to raise awareness of, protect and preserve local heritage.
Local authorities may develop and support initiatives to promote integration, social inclusion and equality such as National Day celebrations, Traveller and Roma Pride Week, Community Pride initiatives and Social Inclusion Week.