Local authorities set up and support corporate policy groups to coordinate the work carried out by strategic policy committees and recommend agreed overall policy to the council.
You can send a written complaint to the local authority if you feel you have been treated unfairly or not in line with the local authority's customer service charter.
Local authorities publish charters outlining their commitment to provide high quality customer service, the responsibilities of customers when using services, and what you as a customer may do if you are unhappy with the standard of service provided to you.
Builders and developers can apply to a local authority for a refund on development levies where they plan to construct residential units within certain thresholds and in specific locations.
Local authorities run initiatives to provide accessible services for people with disabilities. These services include accessible parking, disability friendly sports facilities, accessible bring banks and recycling units, and assistive technology.
Local authorities may manage heritage buildings and sites to protect their historic, cultural and social importance and secure their long term future for the benefit of the community.
Local authorities may develop and support initiatives to promote integration, social inclusion and equality such as National Day celebrations, Traveller and Roma Pride Week, Community Pride initiatives and Social Inclusion Week.