You can send a written complaint to the local authority if you feel you have been treated unfairly or not in line with the local authority's customer service charter.
Local authorities publish charters outlining their commitment to provide high quality customer service, the responsibilities of customers when using services, and what you as a customer may do if you are unhappy with the standard of service provided to you.
Builders and developers can apply to a local authority for a refund on development levies where they plan to construct residential units within certain thresholds and in specific locations.
Local authorities coordinate the roll out of the Government's National Broadband Plan by working with telecommunications companies to deliver broadband services and encourage the take up of high speed connectivity.
You must apply for planning permission if you want to build or demolish property, or significantly alter the use of land or property unless the development is exempt.