You can send a written complaint to the local authority if you feel you have been treated unfairly or not in line with the local authority's customer service charter.
Local authorities publish charters outlining their commitment to provide high quality customer service, the responsibilities of customers when using services, and what you as a customer may do if you are unhappy with the standard of service provided to you.
You must apply to the appropriate Dangerous Substances Regional Office for a licence if you wish to store flammable liquids and fuels such as petrol, kerosene or diesel for sale or supply to members of the public, commercial businesses or for your own personal use.
Local authorities may monitor economic performance indicators. These indicators include employment, enterprise, investment, housing, consumer behaviour and commercial property to benchmark their progress against local and national policy targets.