You can send a written complaint to the local authority if you feel you have been treated unfairly or not in line with the local authority's customer service charter.
Local authorities publish charters outlining their commitment to provide high quality customer service, the responsibilities of customers when using services, and what you as a customer may do if you are unhappy with the standard of service provided to you.
Local authorities may monitor economic performance indicators. These indicators include employment, enterprise, investment, housing, consumer behaviour and commercial property to benchmark their progress against local and national policy targets.
Local authorities help Local Community Development Committees to create an integrated approach to community development by coordinating access to funding, developing and delivering projects, and promoting community engagement.
Local authorities, together with other stakeholders, may run an affordable music education programme for children and young people including participation in choirs and ensembles, as part of the national Music Generation initiative.
Local authorities, together with other agencies, may support community and voluntary groups to showcase initiatives that have created a long lasting impact in their community such as creative wellbeing, place and community tourism projects.