You can send a written complaint to the local authority if you feel you have been treated unfairly or not in line with the local authority's customer service charter.
Local authorities publish charters outlining their commitment to provide high quality customer service, the responsibilities of customers when using services, and what you as a customer may do if you are unhappy with the standard of service provided to you.
Local authorities may provide and support heritage centres to exhibit local historical and cultural information, provide guided tours and host heritage events.
Local authorities may run education programmes, commemorations, re-enactments and open days to raise awareness of, protect and preserve local heritage.
Local authorities may manage heritage buildings and sites to protect their historic, cultural and social importance and secure their long term future for the benefit of the community.
Local authorities, together with other stakeholders, may run an affordable music education programme for children and young people including participation in choirs and ensembles, as part of the national Music Generation initiative.