Local authorities maintain a public register of building control activities such as Commencement Notices, 7-Day Notices, Certificates of Compliance on Completion, Disability Access Certificates and Fire Safety Certificates.
Local authorities regulate the design and construction of new buildings, altered buildings and buildings undergoing a change of use to ensure they comply with fire safety, accessibility, proper planning and building regulations.
Local authorities may offer choice to approved housing and transfer applicants in selecting a new home. Applicants can express an interest in houses which are advertised.
You can send a written complaint to the local authority if you feel you have been treated unfairly or not in line with the local authority's customer service charter.
Local authorities publish charters outlining their commitment to provide high quality customer service, the responsibilities of customers when using services, and what you as a customer may do if you are unhappy with the standard of service provided to you.