Local authorities provide up to date information to the public about services, activities and events through various media channels including websites, social media platforms, radio, press releases, and alert services.
Local authorities may provide financial support to community groups, schools and environmental non governmental organisations to carry out small environmental projects to promote sustainable development.
Local authorities publish plans explaining their procurement rules and needs, and how suppliers can tender to supply goods and services to the local authority.
Local authorities publish minutes of council and other public meetings to inform the public about council activities and serve as a record of official council business.
You can send a written complaint to the local authority if you feel you have been treated unfairly or not in line with the local authority's customer service charter.
Local authorities publish charters outlining their commitment to provide high quality customer service, the responsibilities of customers when using services, and what you as a customer may do if you are unhappy with the standard of service provided to you.
You must apply to the local authority for a certificate if you construct a new building, carry out alterations or change the use of a specified existing building. This confirms that a building complies with disability access requirements before it is occupied or used.