You can send a written complaint to the local authority if you feel you have been treated unfairly or not in line with the local authority's customer service charter.
Local authorities publish charters outlining their commitment to provide high quality customer service, the responsibilities of customers when using services, and what you as a customer may do if you are unhappy with the standard of service provided to you.
Local authorities, together with other stakeholders, manage public health and safety by regularly inspecting local authority buildings and work activities, investigating accidents and incidents and taking appropriate action.