Local authorities coordinate youth councils which give young people under the age of 18 the chance to get involved in the development of policy and local services and discuss issues that affect them such as homelessness, mental health, physical health, cyber health and bullying.
You can send a written complaint to the local authority if you feel you have been treated unfairly or not in line with the local authority's customer service charter.
Local authorities publish charters outlining their commitment to provide high quality customer service, the responsibilities of customers when using services, and what you as a customer may do if you are unhappy with the standard of service provided to you.
Local authorities may monitor economic performance indicators. These indicators include employment, enterprise, investment, housing, consumer behaviour and commercial property to benchmark their progress against local and national policy targets.