Local authorities set up and support corporate policy groups to coordinate the work carried out by strategic policy committees and recommend agreed overall policy to the council.
Local authorities publish charters outlining their commitment to provide high quality customer service, the responsibilities of customers when using services, and what you as a customer may do if you are unhappy with the standard of service provided to you.
Local authorities set up policy committees where elected councillors and representatives from social, economic, cultural, environmental, community and voluntary groups may advise on, develop and review council policy.