You can send a written complaint to the local authority if you feel you have been treated unfairly or not in line with the local authority's customer service charter.
Local authorities publish charters outlining their commitment to provide high quality customer service, the responsibilities of customers when using services, and what you as a customer may do if you are unhappy with the standard of service provided to you.
Local authorities may monitor economic performance indicators. These indicators include employment, enterprise, investment, housing, consumer behaviour and commercial property to benchmark their progress against local and national policy targets.
Local authorities may assist you in finding accommodation in the private market if you qualify for social housing. The local authority will pay the landlord and you will pay a rent contribution to the local authority.
Local authorities, together with other agencies, may provide homes at a reduced price for first-time buyers who are looking to purchase a new or second-hand property or build their own home.