Local authorities publish charters outlining their commitment to provide high quality customer service, the responsibilities of customers when using services, and what you as a customer may do if you are unhappy with the standard of service provided to you.
Archives Services may provide online services such as digitised archives, catalogues, presentations, papers, and educational, family and local history resources.
Local authorities publish a disclosures log to provide details of all non personal Freedom of Information requests they receive and the decision in response to these requests.
Local authorities, together with other stakeholders, manage public health and safety by regularly inspecting local authority buildings and work activities, investigating accidents and incidents and taking appropriate action.
Local authorities may manage heritage buildings and sites to protect their historic, cultural and social importance and secure their long term future for the benefit of the community.