Local authorities publish charters outlining their commitment to provide high quality customer service, the responsibilities of customers when using services, and what you as a customer may do if you are unhappy with the standard of service provided to you.
Local authorities assess applications for social housing based on housing need. Approved applicants are placed on the housing list which is reviewed each year.
Local authorities provide information and advice about local authority mortgages such as repayments, interest charges, account statements and insurance.
Local authorities provide information and advice to suppliers who want to supply goods, services or works in line with public sector procurement guidelines.
Local authorities respond to requests from councillors and Oireachtas members on behalf of members of the public about local authority services they want to access or which may affect them.
Local authorities, together with other stakeholders, advertise job vacancies, shortlist candidates, carry out assessments and hold interviews to appoint successful candidates.
Local authorities work with their service users to understand their needs, redesign services and develop ways to improve access to and deliver better local authority services.