You can send a written complaint to the local authority if you feel you have been treated unfairly or not in line with the local authority's customer service charter.
Local authorities publish charters outlining their commitment to provide high quality customer service, the responsibilities of customers when using services, and what you as a customer may do if you are unhappy with the standard of service provided to you.
Local authorities run initiatives to provide accessible services for people with disabilities. These services include accessible parking, disability friendly sports facilities, accessible bring banks and recycling units, and assistive technology.
Local authorities provide information and advice to the public, community and voluntary groups, business owners and schools about fire safety and prevention, fire regulation, building standards, and fire and emergency response.
Local authorities may charge those who benefit from the response of the fire service to domestic and commercial fires, chimney fires, road traffic accidents and false alarm incidents.
Local authorities provide information and advice to those interested in becoming fulltime or retained firefighters including details of the application requirements and recruitment process.
Local authorities may provide grants to older people who own their own home for repairs or improvement works to make their privately owned home more suitable to their needs.
Local authorities may develop and support initiatives to promote integration, social inclusion and equality such as National Day celebrations, Traveller and Roma Pride Week, Community Pride initiatives and Social Inclusion Week.