Local authorities may offer choice to approved housing and transfer applicants in selecting a new home. Applicants can express an interest in houses which are advertised.
You can send a written complaint to the local authority if you feel you have been treated unfairly or not in line with the local authority's customer service charter.
Local authorities publish charters outlining their commitment to provide high quality customer service, the responsibilities of customers when using services, and what you as a customer may do if you are unhappy with the standard of service provided to you.
Local authorities may monitor economic performance indicators. These indicators include employment, enterprise, investment, housing, consumer behaviour and commercial property to benchmark their progress against local and national policy targets.