You can send a written complaint to the local authority if you feel you have been treated unfairly or not in line with the local authority's customer service charter.
Local authorities publish charters outlining their commitment to provide high quality customer service, the responsibilities of customers when using services, and what you as a customer may do if you are unhappy with the standard of service provided to you.
Local authorities provide information and advice to the public, community and voluntary groups, business owners and schools about fire safety and prevention, fire regulation, building standards, and fire and emergency response.
Local authorities may charge those who benefit from the response of the fire service to domestic and commercial fires, chimney fires, road traffic accidents and false alarm incidents.
Local authorities provide information and advice to those interested in becoming fulltime or retained firefighters including details of the application requirements and recruitment process.
Local authorities may provide heritage education to school children and community, voluntary and heritage groups to increase their knowledge and appreciation of local heritage.
Owners of private residential properties, which were not the owner's main residence during the years 2009 to 2013, must pay a charge on the property to the Non Principal Private Residence Bureau through the local authority.
Local authorities provide information and advice to owners of private residential properties, which were not the owner's main residence during the years 2009 to 2013, to inform them about the annual charge, possible exemptions, penalties and proof of payment.