You can send a written complaint to the local authority if you feel you have been treated unfairly or not in line with the local authority's customer service charter.
Local authorities publish charters outlining their commitment to provide high quality customer service, the responsibilities of customers when using services, and what you as a customer may do if you are unhappy with the standard of service provided to you.
Local authorities provide information and advice to the public, community and voluntary groups, business owners and schools about fire safety and prevention, fire regulation, building standards, and fire and emergency response.
Local authorities may charge those who benefit from the response of the fire service to domestic and commercial fires, chimney fires, road traffic accidents and false alarm incidents.
Local authorities provide information and advice to those interested in becoming fulltime or retained firefighters including details of the application requirements and recruitment process.
Local authorities respond to requests from councillors and Oireachtas members on behalf of members of the public about local authority services they want to access or which may affect them.