Local authorities publish charters outlining their commitment to provide high quality customer service, the responsibilities of customers when using services, and what you as a customer may do if you are unhappy with the standard of service provided to you.
Local authorities respond to requests from councillors and Oireachtas members on behalf of members of the public about local authority services they want to access or which may affect them.
Local authorities publish annual plans to outline the actions they intend to take to meet their commitments to deliver high-quality and efficient services.
Local authorities work with their service users to understand their needs, redesign services and develop ways to improve access to and deliver better local authority services.
Local authorities set up policy committees where elected councillors and representatives from social, economic, cultural, environmental, community and voluntary groups may advise on, develop and review council policy.