You can send a written complaint to the local authority if you feel you have been treated unfairly or not in line with the local authority's customer service charter.
Local authorities publish charters outlining their commitment to provide high quality customer service, the responsibilities of customers when using services, and what you as a customer may do if you are unhappy with the standard of service provided to you.
Local authorities provide information and advice to the public, community and voluntary groups, business owners and schools about fire safety and prevention, fire regulation, building standards, and fire and emergency response.
Local authorities may charge those who benefit from the response of the fire service to domestic and commercial fires, chimney fires, road traffic accidents and false alarm incidents.
Local authorities provide information and advice to those interested in becoming fulltime or retained firefighters including details of the application requirements and recruitment process.
Local authorities, together with An Garda Síochána (national police), elected representatives and community and voluntary groups, may set up and support committees to discuss local policing issues. These issues include crime, public disorder and antisocial behaviour and recommend ways to help reduce crime and improve public safety.
Local authorities may provide community and voluntary groups, schools and businesses marking machines to stamp an Eircode into valuable items such as printers, tablets, power tools and generators to prevent theft and help An Garda Síochána (national police) return stolen items if recovered.
Local authorities respond to requests from councillors and Oireachtas members on behalf of members of the public about local authority services they want to access or which may affect them.