Local authorities publish charters outlining their commitment to provide high quality customer service, the responsibilities of customers when using services, and what you as a customer may do if you are unhappy with the standard of service provided to you.
You must apply to the appropriate Dangerous Substances Regional Office for a licence if you wish to store flammable liquids and fuels such as petrol, kerosene or diesel for sale or supply to members of the public, commercial businesses or for your own personal use.
You can send the local authority a request to access your personal data, to check if data about you exists, be told of the content and source of personal data, and update, correct or delete your personal data.
You must apply to the local authority for a certificate if you construct a new building, carry out alterations or change the use of a specified existing building. This confirms that a building complies with disability access requirements before it is occupied or used.
Local authorities publish a disclosures log to provide details of all non personal Freedom of Information requests they receive and the decision in response to these requests.